Episode Transcript
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Speaker 1 (00:00):
In another j Bull phone crank weekday mornings on the
twenties on.
Speaker 2 (00:13):
Hello, it's a great day of insurance. My name is
Pete Eakins, and I was looking for Natalie apparently. Hey, Nat,
how you doing today? I got a note today to
give you a call because apparently there's some sort of
an issue.
Speaker 1 (00:31):
Yeah.
Speaker 2 (00:31):
I just want to touch base on that. I just
want to touch base on that and streamline the process
for you. Go over that a little bit.
Speaker 3 (00:40):
Yeah, I would appreciate that. I got some work done,
and I.
Speaker 2 (00:44):
Want to let you know. I want to let you
know I'm ready to do a deep dive on this.
I feel like there's been a paradigm shift in the
whole thing, and we'll see what's scalable and what's not
scalable in the ecosystem. In the ecosystem, yep, we'll leverage
what we can in order to get enough synergy for
innovation here.
Speaker 3 (01:02):
Okay, Okay, I just want to have my procedure covered.
Speaker 1 (01:08):
M So.
Speaker 3 (01:09):
I don't know what the other things you're saying are,
but I just need that my procedure to be covered
by my insurance.
Speaker 2 (01:15):
Okay, Yeah, Natalie, And I want to let you know
that I am a solution oriented, out of the box,
data driven person and I'm glad that this is on
my radar. This is my first touch point with it.
So give me a little more information. Maybe we can
see if there's any best practices I can run down
and maybe move the needle for you.
Speaker 3 (01:34):
Okay, Well, I got dental procedure done that I that
I needed. It wasn't you know, superficial or anything. And
I submitted the claim like what we normally do. And
I got a call from my dentist thing that it was.
Speaker 2 (01:48):
Any KPIs from that, any KPIs that could help maybe
get some transformative big data on it.
Speaker 3 (01:55):
What is that the number of the.
Speaker 2 (01:58):
Performance indicators on the ro O I.
Speaker 3 (02:02):
I don't know what that.
Speaker 2 (02:03):
Okay, let's put a pin in that. Let's put a
pin in that. Then let's put a pin. Let's put
a pin right in that, and we'll come back to it. Okay, uh,
but anyway, I want to be more customer centric here,
So go ahead. What's the go to market?
Speaker 3 (02:13):
What's the go to market?
Speaker 2 (02:15):
What does that even mean? It's me?
Speaker 3 (02:16):
I guess I'm the one who needs to help, so.
Speaker 2 (02:18):
Right, and I don't think that that's blue sky thinking
at all. I think I don't. I don't think that's
blue sky thinking at all. And I do have the
bandwidth for this, so let's circle back on that.
Speaker 3 (02:28):
It doesn't circle that for anything other than a lot
of technical jargon. So are you actually interested in helping
me or not?
Speaker 2 (02:36):
Oh? Absolutely? Like I said, I feel like this is
totally scalable, and it sounds like you might be getting upset.
So let's pivot a little bit here and circle back
on the add value. What does that mean?
Speaker 3 (02:46):
You're gonna make it larger or smaller depending.
Speaker 2 (02:50):
On what we've got. Don't thought leadership here? And they
are all cross functional. We create win wins everywhere, so
go ahead.
Speaker 3 (02:57):
I'm sorry, No, I don't think this is not a
win win conversation right now. So can you just speak plainly.
Speaker 2 (03:05):
I don't understand what you mean by plainly. I'm kind
of confused, So.
Speaker 3 (03:10):
Just stop using whatever weird jargon you're using and just
help me with my project.
Speaker 2 (03:15):
All right, we'll put a pin in that, then put
a pin in it.
Speaker 3 (03:18):
We're not putting a pin in anything. We're not putting
a pin in anything anymore. Okay, listen, I am I
have I have. I don't know that I've ever hated
someone as much as do.
Speaker 2 (03:28):
What's your name again, It's Pete pe Deakins. Glad to
be a.
Speaker 3 (03:32):
Service, pee Pee Deakins. Okay, Pee Deacons. I'm putting your
name on a dartboard right now, and I'm going to
throw darts at your name and imagine that the damage
is happening to your visceral body.
Speaker 2 (03:48):
Okay. I have never had and I'm not understanding what
those words. I do like them. I've never heard those
buzzwords before in the corporate setting, So what exactly do
those ones mean?
Speaker 3 (03:59):
I have never hated someone in my life except for you.
Speaker 1 (04:04):
Okay, well, then I'll just let you know that this
is actually Jubile from the Jubil Show doing a phone
prank on you.
Speaker 2 (04:08):
And your husband set you up. Oh my god, it's
a joke.
Speaker 1 (04:13):
He said that you've been dealing with some dental insurance
thing for weeks now and wanted.
Speaker 2 (04:17):
To mess with you.
Speaker 3 (04:18):
I absolutely, Oh my gosh, I have never been so
frustrated that.
Speaker 1 (04:24):
We'll circle backround this. Don't worry about it. I think
we do have some synergy going now.
Speaker 3 (04:27):
Oh yeah, yeah, I can't believe the stuff you were saying.
Where'd you get all that? I like, I don't know
what half of it ment.
Speaker 1 (04:34):
I just went to AI and said, give me a
list of corporate buzzwords.
Speaker 3 (04:38):
Oh right, yes, that was a good move. We thought
that every morning with a two bull phone pranks weekday
mornings on the twenties.
Speaker 2 (04:45):
It's another jubile phone prank weekday mornings on the twenties
only on ninety six seven, Kiss Them Swim School. This
is Sarah. Yeah, what's up, Sara? It's donk.
Speaker 1 (05:06):
Uh.
Speaker 2 (05:06):
I'm sorry.
Speaker 1 (05:07):
Who oh, Paul Donkler, But like everybody calls me donk.
Speaker 2 (05:13):
How's it going?
Speaker 4 (05:14):
Uh good? I'm so sorry.
Speaker 2 (05:16):
I don't know who you are.
Speaker 1 (05:18):
Oh well yeah maybe I don't know if they told
you or not. But like the previous owners of the
swim school sold it. Yes, yeah, my name is you
can call me donk. Everybody just calls me donk. But yeah,
we'll stop. I'm the new owner. Don't like d O
n K Yeah, because my name is Paul Donkler, But
(05:42):
like everybody just calls me donk.
Speaker 2 (05:43):
So but yeah, I just purchased the swim school.
Speaker 1 (05:46):
Haven't had a chance to drop in there yet, you know,
but like a plan coming in in the next few
weeks or so. But I wanted to call and connect
with you because you know, you're like the manager and
all that stuff.
Speaker 2 (05:56):
So uh, real.
Speaker 1 (05:58):
Quick, like imediately, I want to start making some changes,
you know what I mean, And so I want to
go over those with you.
Speaker 4 (06:06):
Yeah, what kind of changes because like if we're talking protocol,
like we obviously have to follow a very strict protocol
because we're children.
Speaker 1 (06:14):
Yeah, So on first thing, like the way you answered
the phone, you know you said the name of the
old school.
Speaker 4 (06:22):
I didn't know that there was a name changes.
Speaker 1 (06:24):
Wow, So we're changing the name like effective immediately, you know.
So from now on you might want to write it
down just so you remember it and then I'll bring
it up.
Speaker 4 (06:35):
I'll remember it if it's just the name of the school. Sorry,
what what is it called?
Speaker 2 (06:39):
Now? Oh?
Speaker 1 (06:40):
Dogs, Brochian Swim Academy like bro is capitalizough.
Speaker 4 (06:45):
Like Broch like ocean but bro Yeah.
Speaker 2 (06:48):
Yeah, I know it's pretty sweet.
Speaker 4 (06:49):
All I mean, is this is this something that we
can talk to the board about, Like is the board
still the same or because like that's we're going to
lose business.
Speaker 1 (06:58):
Well, pull up a second, understand that Donk has a
question for you.
Speaker 2 (07:04):
God you speaking the third person? Yeah, what is your question? Donk? Well,
first of all, no, it's just me and you on
the phone. Nobody else.
Speaker 4 (07:15):
I know, I know, but we used to have a board.
Speaker 1 (07:17):
You said some about like three people or whatever, and
I just won't let you know. Like, I do not
do that. I do not have other people listening in
on my calls. Like you know, it's just me and you.
Speaker 4 (07:28):
The wires are cat Donk. I just want to know
who these changes are going through. Are you just like
firing everyone in, like in terms of higher management besides me,
or like what's what's the.
Speaker 1 (07:38):
Oh yeah, no, I'm cool with like keeping on any
employee that is able to like meet the standards of
Donk's Bros.
Speaker 2 (07:47):
Swim Academy.
Speaker 1 (07:49):
You know, as long as they can put on a
whit vest and swim with that thing on.
Speaker 2 (07:52):
No big deal. No, no it is.
Speaker 4 (07:55):
It is a big deal, Donk. We deal with children
learning to swim. There's a huge liability here. You cannot
just be really nilly with it.
Speaker 2 (08:03):
Yeah.
Speaker 4 (08:07):
Sorry, I feel like you're being not reasonable.
Speaker 1 (08:11):
You know what, Sarah, Like, I gotta tell you, like
we have not met yet, but like when I come
in there, I'm excited to me because like I totally
respect all the pash you have, you know what I mean,
Like you got a lot of pash.
Speaker 2 (08:22):
I got a lot of pash, and together we're gonna
kill it.
Speaker 4 (08:25):
You know, Well that makes one of us. No, I'm sorry,
I just I have so many questions, and I yes,
I want to meet with you, but.
Speaker 1 (08:34):
I I got a question for like, because you know,
I haven't had a chance to go over like all
the supplies and stuff.
Speaker 2 (08:43):
Do we have weighted floaties or does that some dominies to.
Speaker 1 (08:46):
Get waited what well, like you know, like weighted floaties
because it's never too early to start working on the delts,
you know what I mean.
Speaker 2 (08:58):
And so like you're in a double workout in I'm.
Speaker 3 (09:01):
Sorry, I'm sorry, I'm sorry.
Speaker 4 (09:02):
Donk you You realize this is a swim school for children, right, Yeah.
Speaker 1 (09:07):
And that's why I don't wants to start the kids
off on the path to success when it comes so
like everything you know, because it all starts with your physique.
Speaker 4 (09:17):
We need to make them feel safe in the water.
We do not want to create a traumatizing experience for
these children. DONK to be honest, You're scaring this out
of me right now, and I'm just going to start
packing my stuff effective immediately.
Speaker 2 (09:29):
I quit. Hey, Sarah, don't quit.
Speaker 1 (09:31):
Yeah, this is actually Jubil from the Jubil Show doing
a phone brink on you and your husband set you.
Speaker 2 (09:37):
Your husband set you.
Speaker 4 (09:38):
Up, Adam, I'm going to kill her.
Speaker 2 (09:41):
I'm going to kill her. He said that the swim
school you managed just got new ownership, right, good. You
wanted to freak you out.
Speaker 4 (09:50):
Well success, yea.
Speaker 3 (09:54):
Thought every morning with a jewbol phone dranks weekday mornings on.
Speaker 2 (09:57):
That's twenty