Are Front Desks Going Away?

Could the front desk of a hotel really become obsolete?!

Episode Transcript

Speaker 1 (00:01):
I've updated my schedule, which I'll be sending to you soon.

Speaker 2 (00:04):
Thank goodness, because June twenty second, we're all out of
is it June twenty second? We always know better than
anyone hosting the National Consul of Jewish Women's fashion.

Speaker 1 (00:14):
Show, that's right, that's us.

Speaker 2 (00:15):
Yeah, June twenty second, and we don't what are you
going to do from then until December?

Speaker 1 (00:19):
We don't know. Well, I can't follow along at home,
got a couple.

Speaker 3 (00:22):
So Allison is bringing up the fact that, you know,
three months ago, I said, hey, here's here's my schedule
for the next couple of months, just so we all know,
because it's going to get a little crazy and it's
finally thinned out. But now I've got new items, and
every day I've heard when are you going to put
out the new schedule?

Speaker 1 (00:35):
You didn't think we were going to be into it
like we were. I think it's that's into it. Well,
I have a lunch day. You want to put that down?
You do? Yeah, I'm a lunch to.

Speaker 3 (00:44):
Twelve thirty today. Yeah with who Nick? You know, our
friend Nick oh Tell Nick Hi, Nick, our executive producer
of our Imagine trailers and so much more.

Speaker 1 (00:54):
Yeah, we love Nick. Nick is great. He goes to
CinemaCon with us. Yeah, he's the best. I just want
to go and catch up. Where are you going?

Speaker 3 (01:01):
Yeah, we're gonna go to the grill of course.

Speaker 1 (01:05):
Hey.

Speaker 3 (01:06):
There are six dog breeds more likely to have diarrhea
than the average dog. I think that's yeah, the Maltese,
the Master Poodle, the Kabba Poo.

Speaker 1 (01:18):
Yeah, it's interesting.

Speaker 3 (01:19):
It's called the Kava poo, and this the German Shepherd,
the Yorkshire Terrier, and the Cockapoo.

Speaker 1 (01:25):
Most of them small dogs and related to poodles.

Speaker 3 (01:28):
Right, and if he has pooh in the name right, right, unbelievable, huh. I.

Speaker 1 (01:34):
I just think it's weird.

Speaker 2 (01:36):
I would think diarrhea is a state, not you know,
just a based off of your breeds. No, just based
on what you fed it, right, you know what I mean?
Not that some dogs are prone to it and a yeah,
like that's weird.

Speaker 3 (01:50):
Yeah, who knew. Here's one other thing I read that
I thought was really interesting today. We many of our
adventures if you listen to our show, and when we travel,
and there's always something when we check in. There's always
not an issue when we check them, but there's always
something when we check in.

Speaker 1 (02:07):
Are you looking at me? Only you no?

Speaker 3 (02:09):
Because remember I've checked him before, remember that. I remember
that one time I got to the room. What did
they have a weird smell? Remember I was having a fit.

Speaker 4 (02:16):
Change Your rooms always tend to smell either like dog
cigarettes mold.

Speaker 1 (02:20):
Yeah, so you do need to change rooms a lot.

Speaker 3 (02:23):
For that reason, hotel front desks may become a thing
of the past. Seventy percent of American travelers are more
likely to check themselves in Alison into a hotel using
an app or this self service can Again.

Speaker 2 (02:37):
Now, after Caesar's charged me every single night for my room,
He's not lying every day, I had to go down
to customer service and talk to Camille.

Speaker 1 (02:45):
Hello, Camille, can we have our morning meeting? I never again.

Speaker 4 (02:49):
There are just some things that you can't get rid of.
I think a cashier at especially a grocery store, you
should never be getting rid of. And I do feel
like grocery stores are starting to bring them back because
they realize that this self service checkout is not the
way to go.

Speaker 1 (03:04):
And a front desk you have to have someone to
talk to.

Speaker 2 (03:07):
Remember when we were checking in our very last trip
at Universal where I was creating a problem.

Speaker 1 (03:12):
Yeah, but regardless of whatever problem.

Speaker 2 (03:14):
I create, or remember how we could not take our
eyes off of that guy oh yeah, who was had an.

Speaker 4 (03:19):
Issue for way longer than we even got called. We
started that for like forty five minutes, and we were like, God,
we want to know so badly what he's so mad about. Yeah,
because it went on forever.

Speaker 1 (03:30):
That's funny.

Speaker 3 (03:31):
That's like when I checked into Atlanta for that comic con.
Remember I told you I couldn't get the room for
like hours. Yeah, and I watched the guy in charge
and he was there was just something going on. Yeah,
But you can really learn a lot when you sit
at a front desk and watch the behind watch the
people for longer, like and you don't notice, but will
you watch it like a show?

Speaker 1 (03:50):
Yeah, you know there's stuff going on.

Speaker 4 (03:52):
You guys got called to the other side of the
front desk, that's right.

Speaker 2 (03:55):
And when when you walked when you guys walked away
from him, like walk slow, Chelsea, so you can hear
that guy is saying, oh, I desperately try to get
an earful because he.

Speaker 4 (04:03):
Was Jay's yepping in my ear while I'm trying to
hear what this guy is saying.

Speaker 1 (04:08):
Can I help you?

Speaker 3 (04:12):
All right? So yeah, there we go. Maybe you'll be
checking in and not at the front desk. We'll find
out one of them.

Speaker 1 (04:17):
Give a message to businesses. Yes, have people at your businesses.
It's helpful if you can afford them. Yes, yeah,